Delivery Policy

All parcels are sent via Royal Mail. Delivery times within the UK are usually 24-48 hours.

Delivery overseas, depending upon how distant, usually takes between 4-10 working days.

Whilst we endeavor to deliver within these timescales, delays beyond our control can occur during transit. An international parcel is not classed as lost until 21 working days after posting. We ask that such time is allowed before contacting customer services and reporting your order lost.

We ask that you please also make reasonable allowance for orders placed over weekends and during public holidays.

Orders within the UK

If you have not received your order within 48 hours, we strongly recommend that you check with your
local Royal Mail sorting office before contacting head office, as calling cards are not always left.

International Orders

We aim to delivery internationally within approximately 4-10 working days, so please allow at least 10 working days prior to contacting head office.

Delivery queries

All customer service queries should be made strictly via the specified email to ensure that they are appropriately delivered. Please refrain from emailing individual addresses as we cannot guarantee receipt or replies.

We aim to answer your query within 2 working days, we ask you to
respectfully make reasonable allowances for weekends and public holidays.